Gemini is a personal AI assistant, a chat-based interface for accessing Google AI.
Trust UX
In my role as the UX lead for Trust in Gemini, I work across the organization to identify trust building and breaking moments, providing design guidance to reduce friction while also educating users along the way.
Formed relationships with legal teams to understand risks and regulatory requirements.
Crafted education moments to help users balance value and trust.
Connected with teams across Gemini and Google to create consistent, easily understood solutions for privacy controls and disclaimers.
Memory UX
Explored how Gemini could remember previous conversations and information about users. While data privacy was critical, the real challenge was predicting how LLMs would use this information in a meaningful but safe way. Challenges included...
Indicating new memory creation
Explicit vs implicit learning
Correcting and managing memories
The impact of long vs. short context
Recalling previous memories
Driving deeper engagement when Gemini has greater memory and context